1. About Keynora

Keynora is an Ontario-based business providing practical business support services, including:

• Admin and business support
• Project coordination and organization
• Digital setup services
• Website and landing-page setup
• Artificial intelligence integration
• Workflow and business-process automation
• Related consulting, implementation, and support services

Specific services, deliverables, prices, timelines, and responsibilities may be set out separately in a quote, proposal, statement of work, invoice, email confirmation, or other written agreement between you and Keynora.

2. Eligibility And Authority

You must have the legal capacity to enter into an agreement to use our paid services.

If you engage Keynora on behalf of a business, organization, or other entity, you represent that you have authority to act on behalf of that entity and agree to these Terms on its behalf.

3. Service Requests And Acceptance

Submitting an inquiry, intake form, project request, or booking a consultation does not automatically create a client relationship or require Keynora to accept a project.

We may review a request before deciding whether we can provide the requested service.

A project will generally be considered accepted when Keynora confirms acceptance and, where applicable:

• You accept a proposal or quote;
• You approve the agreed scope of work;
• A required deposit or payment is received; or
• We otherwise confirm in writing that work will begin.

We reserve the right to decline a project where we believe it falls outside our services, available capacity, technical capabilities, legal requirements, or business policies.

4. Project Scope

The scope of each project will be based on the services and deliverables agreed between Keynora and the client.

You are responsible for reviewing the agreed scope and notifying us promptly if anything is incorrect or missing.

Work requested outside the agreed scope may:

• Require an additional fee;
• Affect the delivery schedule; or
• Require a new or revised proposal.

We will seek your approval before undertaking material additional work that will result in additional charges.

5. Fees And Payment

Service fees will be communicated through a proposal, quote, invoice, service page, or other written communication.

Unless otherwise agreed:

• Prices are stated in the currency shown in the applicable quote or invoice;
• Applicable taxes may be added where required;
• Payment is due according to the terms stated on the applicable proposal or invoice; and
• You are responsible for any third-party fees or expenses that you have approved as part of the project.

Keynora may require a deposit or advance payment before beginning certain projects.

Where a deposit, milestone payment, subscription, or other payment arrangement applies, the applicable terms will be communicated before you commit to the service.

We may pause work on overdue accounts until payment arrangements have been resolved.

6. Cancellations, Changes And Refunds

If you need to cancel or change a project, please contact Keynora as soon as possible.

Any cancellation terms, deposits, refund eligibility, or fees that apply to a particular project will be communicated in the relevant proposal, quote, invoice, booking terms, or service agreement.

Where work has already been performed, the client remains responsible for fees relating to completed work and any approved non-refundable third-party costs, subject to applicable law.

Nothing in these Terms limits any cancellation, refund, or other rights that cannot legally be waived under applicable consumer-protection legislation.

7. Client Responsibilities

To enable us to provide services effectively, you agree to:

• Provide accurate and complete information;
• Respond within a reasonable time when decisions or approvals are required;
• Provide necessary materials, content, credentials, access, and instructions;
• Ensure that you have the right to provide materials or information supplied to Keynora;
• Review deliverables and provide feedback where required; and
• Use the services and resulting deliverables lawfully.

Delays in receiving required information, approval, access, or materials may affect project timelines.

Keynora is not responsible for delays caused by circumstances outside our reasonable control or by a client's failure to provide required information, access, decisions, or materials.

8. Account Credentials And Access

Some projects may require temporary access to websites, software platforms, business accounts, domains, hosting accounts, email systems, social-media platforms, or other client-controlled services.

Where access is required:

• You remain the owner and controller of your accounts;
• We will use the access only as reasonably necessary to perform the agreed work;
• You should provide the minimum level of access reasonably required; and
• You may change or revoke credentials after the work is completed.

Where supported by a platform, we encourage the use of delegated access, administrator roles, or other methods that avoid sharing personal passwords.

9. Third-Party Services

Keynora may recommend, configure, integrate, or use third-party tools and services such as:

• Website platforms
• Hosting providers
• Domain registrars
• Email platforms
• Scheduling systems
• Cloud software
• AI platforms
• Automation tools
• Payment processors
• Analytics services
• Other software or online services

Third-party services are governed by their own terms, pricing, availability, privacy policies, and practices.

Unless otherwise expressly agreed, Keynora does not control these third parties and is not responsible for:

• Changes to their pricing;
• Service outages;
• Product changes;
• Account suspensions;
• Data-loss incidents;
• Security incidents;
• Changes to features or functionality; or
• Their independent acts or omissions.

Where third-party subscriptions or fees are required, responsibility for those costs will be communicated as part of the project.

10. Artificial Intelligence And Automation

Certain Keynora services may incorporate artificial intelligence, automated systems, or third-party AI platforms. AI-generated outputs may occasionally contain errors, omissions, inaccuracies, or unexpected results. Unless expressly agreed otherwise, AI-generated or automated output should not be treated as a substitute for professional legal, accounting, tax, financial, medical, regulatory, or other licensed professional advice. Clients remain responsible for reviewing and approving material decisions, communications, content, data, or outputs before relying on or publishing them where appropriate. Keynora will use reasonable care when implementing AI and automation solutions but does not guarantee that an automated process will operate without interruption or error in every circumstance.

11. Confidentiality

Keynora may receive confidential business information while providing services.

We will use reasonable measures to protect confidential information and will use it only as necessary to:

• Perform the agreed services;
• Manage the client relationship;
• Meet legal or regulatory obligations; or
• Carry out another purpose authorized by the client.

Confidential information does not include information that:

• Is publicly available through no breach of an obligation;
• Was lawfully known to us before disclosure;
• Is received lawfully from another source without a confidentiality obligation; or
• Must be disclosed by law.

Our handling of personal information is further described in our Privacy Policy.

12. Client Materials

You retain ownership of documents, data, trademarks, logos, images, written material, and other content you provide to Keynora (“Client Materials”).

You grant Keynora a limited right to access, copy, modify, process, or otherwise use Client Materials only as reasonably necessary to provide the requested services.

You represent that you have the necessary rights or permissions to provide Client Materials to us.

13. Deliverables And Intellectual Property

Unless a proposal or other written agreement states otherwise, once all amounts due for a project have been paid, the client may use the final deliverables specifically created for that client for their intended business purposes.

Keynora retains ownership of:

• Pre-existing materials;
• General methods and processes;
• Know-how;
• Reusable templates;
• Internal tools;
• Frameworks;
• Automation techniques;
• Libraries;
• Generic workflows; and
• Other intellectual property developed independently of the client's specific materials.

If third-party materials, software, fonts, stock assets, plugins, templates, or other licensed components are incorporated into a deliverable, those components remain subject to their respective third-party licence terms.

14. Portfolio Use

Keynora will not publicly disclose confidential client information.

Where appropriate, we may ask for permission to identify a completed project, business name, logo, testimonial, or non-confidential deliverable in our portfolio or marketing materials.

We will not represent a client as providing a testimonial or endorsement without appropriate permission.

15. No Guaranteed Business Results

We aim to provide practical, high-quality services designed to improve organization, workflows, digital setup, and operational efficiency.

However, business outcomes depend on many factors outside Keynora's control.

Unless expressly stated in a written agreement, we do not guarantee:

• Specific revenue or profit increases;
• Specific time savings;
• Search-engine rankings;
• Website traffic;
• Sales or conversion results;
• Customer acquisition;
• Performance of third-party platforms;
• Specific automation outcomes; or
• Any particular commercial result.

Any examples, estimates, projections, or expected benefits discussed during a project are provided for planning purposes unless expressly guaranteed in writing.

16. Website Information

Information available on the Keynora website is provided for general informational purposes.

We aim to keep website information accurate and current but do not guarantee that every page will always be complete, error-free, or up to date.

Content on the website does not constitute legal, financial, accounting, tax, medical, or other regulated professional advice.

17. Acceptable Use

You may not use the Keynora website, client tools, or services to:

• Violate applicable law;
• Infringe another person's intellectual-property or privacy rights;
• Submit malicious code or interfere with website security;
• Attempt unauthorized access to systems or accounts;
• Engage in fraud, deception, harassment, or abuse;
• Use our services to create unlawful or harmful systems or content; or
• Misrepresent your identity or authority.

We may restrict or terminate access where we reasonably believe these Terms have been violated.

18. Service Availability

We may modify, suspend, or discontinue portions of our website or online tools from time to time.

We do not guarantee uninterrupted availability of the website, intake system, client-status tools, or third-party platforms on which those services rely.

Where possible, we will take reasonable steps to minimize disruption to active client work.

19. Limitation Of Liability

To the maximum extent permitted by applicable law, Keynora will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of our website or services, including loss of profits, revenue, data, business opportunity, or goodwill.

To the maximum extent permitted by applicable law, Keynora's aggregate liability arising from a particular paid service will not exceed the total fees paid to Keynora for the service giving rise to the claim.

These limitations do not apply where liability cannot legally be excluded or limited.

20. Indemnification

To the extent permitted by law, you agree to indemnify and hold Keynora harmless from third-party claims, losses, or reasonable costs arising from:

• Materials you provide without the required rights or permissions;
• Your unlawful use of a deliverable or service;
• Your violation of these Terms; or
• Instructions provided by you that cause Keynora to infringe a third party's rights.

This section does not require you to indemnify Keynora for losses caused by Keynora's own unlawful conduct.

21. Suspension And Termination

Either party may end an ongoing service arrangement in accordance with the applicable proposal, service agreement, or other agreed terms.

Keynora may immediately suspend or terminate services where reasonably necessary because of:

• Non-payment;
• Fraud or suspected unlawful activity;
• Abusive or threatening behaviour;
• Material violation of these Terms;
• Security risks; or
• A request requiring us to perform unlawful activity.

Termination does not eliminate payment obligations for services already performed or approved costs already incurred.

22. Privacy

Use of Keynora's website and services is also subject to our Privacy Policy, which explains how we collect, use, safeguard, and disclose personal information.

23. Electronic Communications

You agree that communications relating to inquiries, proposals, projects, invoices, approvals, and services may be provided electronically, including through email, website forms, client tools, or other agreed digital channels.

You are responsible for providing accurate contact information and monitoring the communication methods you provide to us.

24. Conflicting Terms

If a signed agreement, proposal, statement of work, or other written agreement between you and Keynora contains terms that conflict with these Terms, the specific written agreement will govern the applicable project to the extent of the conflict.

25. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Subject to any rights or remedies that cannot legally be restricted, disputes relating to these Terms or Keynora's services will be subject to the jurisdiction of the courts of Ontario.

26. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

27. No Waiver

If Keynora does not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

28. Changes To These Terms

We may update these Terms periodically to reflect changes to our services, business practices, website, technology, or legal requirements.

Updated Terms will be posted on this page with a revised effective date.

Changes will apply prospectively unless otherwise permitted or required by law.

29. Contact

Questions about these Terms of Service may be directed to Keynora through the contact information available at: