1. Information We Collect

Depending on how you interact with Keynora, we may collect information such as:

• Your name
• Email address
• Telephone number
• Business or organization name
• Information about your business, project, or service needs
• Preferred service or type of support requested
• Requested start date, deadline, or project timeline
• Messages, documents, or other information you voluntarily provide
• Appointment or consultation information
• Client request or submission identifiers
• Communications between you and Keynora
• Website usage information, such as browser type, device type, pages visited, referral source, and general technical information

We aim to collect only the information reasonably necessary to provide our services, communicate with you, and operate our business.

2. How We Collect Information

We may collect personal information when you:

• Submit a contact or service-intake form
• Request a quote or consultation
• Book a discovery call
• Contact us by email, telephone, social media, or another communication channel
• Provide documents or information as part of a project
• Use a client-status or request-tracking feature
• Subscribe to communications from Keynora
• Visit or interact with our website

Some technical information may also be collected automatically through cookies, analytics technologies, hosting services, and similar tools.

3. How We Use Your Information

We may use personal information to:

• Respond to inquiries
• Understand your business or project requirements
• Evaluate and process service requests
• Provide Keynora services
• Prepare proposals, quotes, project plans, or recommendations
• Schedule and manage consultations
• Communicate about active or proposed work
• Track the status of client requests and projects
• Provide customer support
• Maintain business and administrative records
• Improve our website, services, workflows, and customer experience
• Protect our website, systems, clients, and business from fraud, misuse, or security threats
• Meet legal, tax, accounting, regulatory, or contractual obligations
• Send service-related notices and, where permitted, marketing communications

We will not use personal information for purposes that are materially different from those for which it was collected without obtaining additional consent where required.

4. Consent

By voluntarily providing personal information to Keynora, you consent to its collection, use, and disclosure for the purposes described at the time the information is collected and as described in this Privacy Policy.

The form of consent may depend on the nature and sensitivity of the information and the circumstances in which it is collected.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, or operational restrictions. Withdrawing consent may affect our ability to provide certain services.

5. Service Providers And Third Parties

Keynora may use trusted third-party service providers to help operate our business and deliver services.

These may include providers supporting:

• Website hosting and infrastructure
• Domain and website management
• Online forms and client intake
• Email and communications
• Calendar scheduling and appointment booking
• Cloud storage and document management
• Business automation and artificial intelligence tools
• Analytics and website performance
• Accounting, invoicing, or payment processing
• Customer and project management

We provide these service providers only with information reasonably necessary for them to perform their functions.

Some service providers may store or process information outside Canada. When this occurs, personal information may be subject to the laws of the jurisdiction in which it is processed or stored and may be accessible to courts, governments, or law-enforcement authorities in accordance with those laws.

6. Artificial Intelligence And Automation Tools

Because Keynora provides digital and AI automation services, certain projects may involve the use of third-party artificial intelligence or automation platforms.

We take reasonable steps to avoid submitting confidential or sensitive client information to AI services unless doing so is necessary for the agreed service and appropriate safeguards are in place.

Where a project requires personal, confidential, or sensitive information to be processed using a third-party AI or automation service, we may provide additional information about that processing or request consent where appropriate.

Clients should not submit highly sensitive personal information through general website forms unless specifically requested by Keynora.

7. Cookies And Website Analytics

Our website may use cookies and similar technologies to:

• Maintain website functionality
• Remember preferences
• Understand how visitors use our website
• Measure website performance
• Improve our services and user experience
• Help protect our website from misuse or security threats

Cookies are small files or pieces of information stored on or associated with your device.

You can usually control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

If Keynora introduces advertising, advanced analytics, or tracking technologies that require additional consent, we will update our practices and provide appropriate choices where required.

8. Marketing Communications

If you choose to receive promotional or marketing communications from Keynora, we may use your contact information to send information about our services, updates, resources, or offers.

Where required, we will obtain appropriate consent before sending commercial electronic messages.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the message or by contacting us.

You may still receive non-promotional communications relating to inquiries, active projects, transactions, appointments, security, or other services you have requested.

9. How We Share Information

Keynora does not sell or rent your personal information.

We may disclose information:

• To service providers performing services on our behalf
• Where necessary to provide services you requested
• With your consent or at your direction
• To professional advisers such as accountants, legal advisers, or insurers where reasonably necessary
• Where required or permitted by law
• To investigate fraud, security incidents, misuse, or threats to Keynora, our clients, or others
• In connection with a business restructuring, sale, transfer, or similar transaction, subject to appropriate confidentiality and legal requirements

We do not disclose personal information to third parties for unrelated purposes without consent unless permitted or required by law.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

These safeguards may include, where appropriate:

• Password-protected systems
• Restricted access to client information
• Secure cloud services
• Encryption provided by our technology providers
• Multi-factor authentication
• Access controls
• Regular review of our digital tools and business processes

No method of transmitting or storing information electronically is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

If a privacy or security breach occurs, we will assess the incident and take appropriate action, including notification to affected individuals or regulatory authorities where required by law.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the requested services
• Maintain appropriate business records
• Resolve disputes
• Meet contractual obligations
• Satisfy tax, accounting, regulatory, or legal requirements
• Protect our legitimate business interests

When personal information is no longer reasonably required, we will securely delete, anonymize, or otherwise dispose of it as appropriate.

12. Accessing Or Correcting Your Information

You may request access to personal information Keynora holds about you and ask us to correct information that is inaccurate or incomplete, subject to applicable legal exceptions.

We may need to verify your identity before responding to an access or correction request.

You may also ask questions about:

• What information we hold
• How the information is being used
• Who it has been disclosed to
• How long we expect to retain it
• How to withdraw consent where applicable

13. Client Information And Confidential Materials

When you engage Keynora to provide services, you may provide business records, documents, customer information, workflow information, or other materials necessary to complete the work.

We treat information provided for client projects as confidential and use it only as reasonably necessary to provide the agreed services, manage the client relationship, fulfil legal obligations, or as otherwise authorized by the client.

Clients remain responsible for ensuring that they have the appropriate authority to provide Keynora with personal information belonging to their customers, employees, contractors, or other individuals.

14. Third-Party Websites And Services

Our website may contain links to third-party websites, social-media platforms, booking services, or other external services.

Keynora does not control the privacy practices of third parties. When you leave our website or use a third-party service, that provider’s privacy policy and terms may apply.

We encourage you to review the privacy practices of any third-party service you use.

15. Children's Privacy

Keynora’s services are intended for businesses, professionals, and adult users.

We do not knowingly collect personal information directly from children through our website. If we learn that personal information from a child has been submitted without appropriate authorization, we will take reasonable steps to delete it where appropriate.

16. Changes To This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our services
• Our website
• The technologies we use
• Our business practices
• Applicable legal or regulatory requirements

The updated policy will be posted on this page with a revised effective date.

We encourage visitors and clients to review this page periodically.

17. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way Keynora handles personal information, please contact us through the contact information provided on keynora.co.

Please include “Privacy Request” in the subject line where appropriate.